Refund & Return Policy

Last updated: October 16, 2026

We want you to have a great experience with Diamondback Supply. If there's an issue with your order, we're here to help. Please review our return and refund guidelines below.

Returns & Eligibility

Unused, unopened products in their original packaging may be eligible for return within 14 days of delivery.

To request a return, contact us at ryan@diamondbacksupply.com with your order number before sending anything back. All returns require prior approval.

Opened or used products cannot be returned due to a change of mind or dissatisfaction with the results.

Return Shipping Costs

Customers are responsible for return shipping costs on approved change-of-mind returns.

Original shipping charges are nonrefundable.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, leaking, defective, or incorrect, please contact us within 5 business days of delivery at ryan@diamondbacksupply.com.

Please include your order number and photos of the affected product and its packaging. Keep the original packaging while we review your claim.

Once we've reviewed the issue, Diamondback Supply will determine whether to send a replacement product or issue a refund.

If the issue was caused by our error, we'll cover shipping costs associated with the approved resolution.

Refund Processing

Approved refunds are issued to the original payment method after the return or claim has been reviewed.

Please allow additional time for your bank or credit card provider to process and post the refund.

Questions or Return Requests

If you have questions about a return, refund, or issue with your order, please contact us.

Email: ryan@diamondbacksupply.com

We're happy to help!