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Shop our best seller:

A 12 oz spray bottle of Diamond Gel featuring a clear bottle with a blue and white trigger spray nozzle, set against a solid black background.
Diamond Gel

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Shipping policy

Shipping Policy

Last Updated: October 27, 2026

At Diamondback Supply, we work to get your orders packed and shipped as quickly as possible. Below is what you can expect when ordering from us.

Order Processing

Orders typically ship within 1–3 business days, excluding weekends and holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

During busy periods or holidays, processing may take longer than usual. We'll contact you if there's a significant delay with your order.

Shipping Methods & Delivery Times

We currently ship within the United States via UPS.

Once your order ships, delivery typically takes 1–5 business days, depending on your location.

Shipping rates and estimated delivery times are calculated at checkout. Free standard shipping may be available on qualifying orders.

Estimated UPS Ground Delivery Map

The map below provides a general estimate of UPS Ground transit times. These estimates begin after your order has shipped and do not include our 1–3 business day processing time.

UPS Ground estimated shipping transit times from Diamondback Supply

Please note that delivery times and the UPS Ground Shipping Map are estimates, not guarantees. Carrier delays, weather conditions, holidays, and other circumstances outside our control may affect delivery.

Order Tracking

Once your order ships, you'll receive a shipping confirmation email with tracking information.

Tracking information may take some time to update after your package has been picked up by UPS.

Shipping Addresses

Please double-check your shipping address before completing your order.

Diamondback Supply is not responsible for delivery issues caused by incorrect or incomplete addresses provided at checkout.

If you notice an error in your shipping address, contact us as soon as possible at ryan@diamondbacksupply.com. We'll do our best to help before your order ships.

Order Changes & Cancellations

Need to make a change or cancel your order? Contact us as soon as possible.

We'll do our best to accommodate requests before an order ships, but changes and cancellations cannot be guaranteed once processing has begun.

Lost, Delayed, or Damaged Packages

If your package is delayed, missing, or arrives damaged, please contact us at ryan@diamondbacksupply.com.

For damaged shipments, please include your order number and photos of the damaged product and packaging.

We'll work with you to review the issue and determine the appropriate next steps.

Contact Us

Have questions about shipping or your order? We're happy to help.

Email: ryan@diamondbacksupply.com